You have internal IT. They're good — they're just outnumbered. Co-managed IT gives your team the tools, coverage, and specialist depth they need without you hiring three more people.
How It Works
Co-managed IT isn't a fixed package. We build the arrangement around what your internal team actually needs help with, and stay out of the parts they've got covered.
We take the password resets, printer problems, and routine tickets so your internal team can focus on the work that actually requires their knowledge of your business.
Your IT person gets to take an actual vacation. We cover 7AM to 7PM ET seven days a week, so being a one-person department stops meaning being permanently on call.
Cybersecurity is a full-time discipline. Most generalist IT staff don't have time to keep current on it. We bring that depth without you hiring a dedicated security person.
Enterprise-grade monitoring, patching, and management platforms your team gets to use — without your company buying the licenses and learning the administration.
Server migration, office move, network overhaul. Projects that would consume your internal team for months get extra hands so day-to-day support doesn't fall apart meanwhile.
Sometimes your IT person just needs someone experienced to think through an architecture decision with. Being the only technical person in a company is isolating.
Not sure whether you need co-managed or fully managed? The simple test: if you have internal IT staff you want to keep and strengthen, that's co-managed. If you have no internal IT at all, look at fully managed IT.
The Honest Version
Most internal IT staff hear "we're bringing in an MSP" and assume it's the first step toward eliminating their job. That's a reasonable fear and it's worth addressing directly.
Co-managed works when your IT person is bought in, because they know your business, your systems, and your people in ways an outside provider never will. Our job is to take work off their plate and give them capabilities they don't have — not to take their seat.
Getting Started
We sit down with your internal staff — not around them — and find out where they're actually stretched thin.
We document who owns what, how tickets route, and when we escalate to each other. Ambiguity is what makes co-managed fail.
We deploy our tooling alongside your existing systems and get familiar with your environment before taking on live work.
We check in regularly on whether the split is still right. As your team grows or shifts, the arrangement should too.
Common Questions
Not how we structure it. Co-managed is designed to make an existing IT team more effective — the businesses that pursue it are usually the ones whose IT staff are overloaded, not the ones looking to cut them. We'd rather have your IT lead as an advocate than an obstacle, and that only happens if the arrangement genuinely helps them.
It depends on scope — what you're handing off and what your team keeps. Because the arrangement varies so much between clients, we quote after a conversation rather than publishing a flat number. See pricing for our general rate structures.
Yes, and most clients should. Starting with one clearly-defined area — after-hours coverage, or security, or a single project — lets both sides find out whether the working relationship fits before expanding scope.
That's one of the strongest arguments for co-managed. Because we already know your environment and have it documented, a departure doesn't leave you stranded. We can cover the gap while you hire, or shift to fully managed if you decide not to backfill.
Where it makes sense, yes. If your team is already invested in a ticketing system or monitoring platform that works, we'd rather integrate than force a migration for our own convenience.
Let's talk about where your internal team is stretched thin and what a co-managed arrangement would actually look like. No pressure, no jargon.